Custom Software Development

NEST

NEST is a centralized home maintenance management platform that connects homeowners, operations administrators, and service vendors in a single, structured workflow. Built for NEST Ops teams and their clients, the platform streamlines service request intake, review, scheduling, and communication — replacing fragmented, manual processes with a scalable digital system.

Custom Software Development UI/UX Design QA and Testing DevOps

Tech Stack

Ruby on Rails PostgreSQL Hotwire / Turbo StimulusJS Rodauth (Auth + 2FA) Shrine Azure Mailgun

The Problem

Challenge

Home maintenance management has historically been fragmented: homeowners lack visibility into their requests, administrators juggle communications across disconnected tools, and service vendors are difficult to track and assign systematically.

Specific pain points the client needed to address:

No centralized system for submitting and tracking service requests
Admin teams operating without structured intake or assignment workflows
Vendor relationships managed informally, with no directory or assignment logic
Lack of audit trail and accountability across the request lifecycle
No foundation for future automation, scheduling, or data-driven operations

Our Approach

Solution

JetRockets designed and built NEST as an end-to-end web platform covering three core user roles and a full service request lifecycle — from submission through completion.

Homeowner (End-User)

Secure registration, login, password reset, and two-factor authentication (2FA)
Dashboard showing active and past service requests with real-time status tracking
Full service request submission workflow with photo and video upload support
Request lifecycle visibility: Submitted → Under Review → Reviewed → Scheduled → Completed → Cancelled
Direct messaging with the admin team
Email notifications on status changes and new messages

Direct Homeowner–Admin Messaging

Homeowners message the admin team directly about anything related to their home support, keeping every conversation attached to the account instead of scattered across email and phone calls.

Administrator (NEST Ops)

Secure admin login with role-based access
Centralized intake dashboard for all incoming service requests
Request detail view with media, user info, notes, status controls, and messaging
Internal admin notes visible only to the ops team
Full audit log for traceability and compliance
Vendor management tools: create profiles, maintain a searchable vendor directory, assign vendors to requests

Routine Service Scheduling

Admins can create routine maintenance services on behalf of homeowners — choosing the service category, preferred date and time, and assigning a vendor in one flow.

Vendor Management Layer

JetRockets proposed and implemented an admin-managed vendor onboarding layer in the MVP to give NEST a strategic head start:

Create vendor profiles with company name, service categories, service areas, and contact info
Maintain a searchable, filterable vendor directory
Assign vendors directly to service requests from the admin dashboard
Lay the groundwork for vendor self-service dashboards in future iterations

Adaptive Design for Field Access

The platform adapts to phones and tablets, so homeowners can submit requests and admins can review them away from a desk.

Impact

Results

We delivered a fully functional, production-ready platform covering the complete end-to-end workflow. Key outcomes:

Operational platform live on production with full homeowner and admin flows
Structured request lifecycle replacing previously manual, ad hoc coordination
Vendor directory established and ready for future self-service expansion
Security baseline in place: 2FA, role-based access, audit logging, and encrypted data handling
Scalable architecture providing the foundation for future development