Product | Technology Safari Portal
itinerary builder
Jupiter, FL / USA
November 2020 - Present
Devies Awards 2023
Web Excellence Awards
safariportal.app
Travel agents and
operators worldwide
Custom itineraries created
Countless hours saved
A challenge that all travel agents and tour operators face is how best to communicate the details of a travel itinerary to their clients. Agents have traditionally taken various approaches to address this, ranging from sharing spreadsheets and word docs to elaborate and tedious proposal software to simply sharing the plans provided by another travel partner. None solved for all the layers of complexity that agents need to address— communicating important trip details like timings and ground contacts whilst simultaneously inspiring the client with stunning imagery and design— and none were simple, easy, or quick.
Safari Portal
https://safariportal.app
“We were looking for a partner that not only knew how to build custom software solutions, but who took the time to truly understand the problems and people behind the challenges we were looking to solve for. JetRockets fit that bill perfectly.”
We developed a B2B2C platform designed for travel agents whereby they can better organize their workflow, relying on a set of tools and a ready-to-use library of professionally curated content. The Safari Portal platform helps travel agents create beautiful, custom travel proposals and close new business faster.
Safari Portal provides a super simple and intuitive system to create and manage itinerary proposals for travelers, including solutions for sharing important information about visas, medical restrictions and regulations, flight routes, destinations, accommodations, and activities. The platform also allows agents to collect and manage guest information safely and efficiently with simple CRM functionality.
We developed different templates for different types of content. There are two main types of proposals that agents can create and share with clients:
Components and elements such as text blocks, images, video links, pdf files, different sections, iFrames, and blocks with fast facts allow users to build custom content and proposals.
Additional features include the ability to:
We know how important it is for travel agents to be able to provide support to their clients while traveling. That’s why the platform provides a fully customizable Guest Portal where travelers have access to everything they need once a trip has been confirmed, all at their fingertips: information about travel insurance, packing lists, e-tickets, vouchers, emergency ground contacts, flight, and transfer details, and more. Guests can even share their health and dietary information, passports, and more through the same portal. Sensitive information such as PII is stored in an encrypted format for security purposes.
To streamline adding in flight information, we integrated with a Global Flight Tracker. Travel agents and travelers can easily keep a record of forthcoming flight information.
Safari Portal’s users have clients worldwide, so it was essential to provide the ability to translate proposals into their clients’ languages.
Some travel agents prefer further customization of their proposals and itineraries. To make this possible, we developed a custom module that allows us to apply custom brand fonts and styles as well as modify itinerary layouts to reflect each individual user’s branding — so that Safari Portal ultimately feels like a natural extension of their branding.
We implemented the ability to customize the URL of shared itineraries to reflect the agent’s domain and brand.
To help new users get familiar with the platform and create proposals efficiently, the JR team built a custom smart widget, which shows relevant topics and instructions based on the user’s location within the system.
Because many clients travel to areas with low internet connectivity, it is important to be able to access Safari Portal offline. JetRockets has implemented this ability.
Safari Portal integrates with a leading mail marketing service. This helps Safari Portal’s users:
The team integrated with a product adoption and onboarding service, which allows Safari Portal to create tips and guides for onboarding new users. It leads them to step by step through the platform with helpful tips next to buttons and sections.
Allows travelers to save Safari Portal itineraries and Guest Portals with an icon on their mobile device for easy reference later.
Along with an itinerary builder, Safari Portal provides a robust Content Management System and a vast content library that gets updated often. The push updates feature ensures that itineraries are kept up-to-date.
Today, Safari Portal enables travel advisors and tour operators to instantly create beautiful custom proposals and detailed mobile itineraries in just a few clicks.
From there, service providers and their customers can manage everything they need. The solution also has a CRM functionality that allows providers to keep tabs on where they are in the sales process with complete visibility into their sales pipeline and a bird’s eye view of upcoming trips. They can even see when and where proposals are being viewed.
To date, Safari Portal has been used by over 1,000 travel agents and operators worldwide, created more than 10,000 custom itineraries, and saved countless hours for travel service providers, allowing them to focus on other value driven areas.
Today, Safari Portal and JetRockets continue to expand the existing platform with new and exciting features on an ongoing basis. We are currently designing the architecture for a new itinerary layout. Stay tuned! In the meantime, you can be inspired by watching this video and reading testimonials from real users.
Safari Portal
https://safariportal.app
“Jetrockets is so much more than a development team — they are a core part of Safari Portal and of our family. They truly care about the product and its success and it shows in everything that they do — every feature, every task, every question. I am excited to see what we create together in the future.”
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