LendingOne

Solution

Having surveyed the field of already available out-of-the-box customer relationship management platforms (CRM), LendingOne knew that none included the special features it envisioned for its own system. To meet the company’s needs, the JetRockets team created a custom application processing platform to allow potential customers to fill out loan applications outlining their needs, which LendingOne staff could then address quickly and efficiently.

JetRockets also built a system to automate LendingOne’s loan origination underwriting procedures, including tools to verify income and conduct background checks on those submitting applications. The result streamlined the process from loan origination through information gathering, document management and the delivery of funds to clients.

The third piece in the puzzle was expanding the platform to automatically calculate commissions for LendingOne’s sales team and loan officers.

The JetRocket team continues to work with LendingOne as its development team, building out and augmenting its technologies to grow and enhance its services for its clients and its employees, while also adjusting the company’s tools as it seeks to adapt to current industry and overall economic trends. In this ongoing process, JetRockets works closely with LendingOne’s CTO to implement new ideas on an ongoing basis.

Over the years, JetRockets has scaled its own team of developers to address LendingOne’s needs, allocating more team members during periods of intense development.

Custom CRM

With approximately 100 employees and over a thousand different clients, LendingOne needed a CRM that could fully accommodate all users of the service and from a front and backend standpoint.

• Pipelines for Monitoring Application States
• Client Base
• Ability to Verify Data
• Quick Pricing
• Buying and Selling Loans
• And many more!

Borrower and Broker Applications

In order for the platform to be successful, it needed to be user-friendly for all users — borrowers who apply for loans, brokers who assist them, and loan origination team members who process the loans. Focusing on the Borrower experience, the JetRockets team developed a user-friendly application that allows a convenient way to perform key functions that include:

• Create and monitor loan applications throughout the life cycle of the loan
• Upload Documents
• Pay Fees
• Communicate with the lending team

At the outset, LendingOne’s platform began as a monolithic application — self-contained and independent from other computing applications. But, over time, as more functionality was added, the JetRockets team broke the system into a web service model, with standalone web services that work in tandem through an application programming interface (API) connection to support one another.

Throughout the process of building out LendingOne’s platform, the JetRockets team integrated the company’s system with loan servicing companies, real estate appraisal firms, property search services, and other data sources that serve the real estate lending industry.

JetRockets also enabled LendingOne to integrate with services such as PayPal, Google Analytics, Mailchimp and others.